SaidText Downtime is the voice capture layer for maintenance and operations in US manufacturing plants. Operators and technicians report equipment issues by voice, hands-free, on any phone, and SaidText turns the report into a structured, timestamped record (asset, area, priority) that a supervisor reviews and routes to the right maintenance owner. It complements the CMMS and EHS tools you already run rather than replacing them: SaidText works standalone, and your IT team can connect it to your CMMS, ERP or EHS through our API. On the Enterprise plan, custom integrations are scoped and quoted as a separate project. The goal: the early signals that lead to downtime, and the fixes made on each shift, are captured instead of lost.
| Plan | Price | Included users | Checkout |
|---|---|---|---|
| Starter | $490/month | Up to 10 operators | Buy Starter |
| Pro | $1,490/month | Up to 50 operators | Buy Pro |
| Business | $3,490/month | Up to 150 operators | Buy Business |
| Enterprise | Custom | Unlimited operators | Request a quote |
All plans include unlimited voice tickets and a 14-day money-back guarantee. Billed monthly, USD. Machine-readable: pricing.json.
SaidText works standalone. Your IT team can connect it to your CMMS, ERP or EHS through our API. On the Enterprise plan, custom integrations are scoped and quoted as a separate project. You never need to change your CMMS.
Yes. SaidText offers a free 30-day pilot on one crew or one line, with no contract. Request it at usesaidtext.com/pilot.
Operators press a button and speak. SaidText AI transcribes the voice message, auto-structures it with asset, area, and priority tags, and routes the record to the correct maintenance owner after a supervisor review. No typing, no forms, works with gloves on.
Yes. SaidText is designed for shop-floor conditions. Operators report by voice on any mobile device, no typing required. It works with gloves, in noisy environments, and in multiple languages.
By helping eliminate reporting delays. Issues are captured the moment they're noticed, auto-routed to maintenance, and escalated if not addressed within a configurable timeframe. Faster reporting means faster response, which typically means shorter downtime events. Results vary by site and process.
Every SaidText record is searchable and easy to export, so your team can bring it into the systems it already runs. An API is available for teams that want records routed into their own workflows. SaidText is a capture layer and does not replace your CMMS or ERP.
Audio is used only to create the record. Retention is configurable per your policy. Structured text records remain for traceability. No audio surveillance.
Setup happens with your team in the first week of the pilot. You create your workspace, define departments and assets, assign maintenance owners, and set routing rules. No special hardware and no IT involvement required.
Full access to all Starter plan features for up to 10 operators: unlimited voice tickets, real-time dashboard, auto-routing, escalation rules, and record exports. Every purchase is backed by a 14-day money-back guarantee, so you can get started risk-free.
SaidText helps reduce downtime by capturing equipment issues the moment operators notice them, via voice, hands-free. Instead of waiting for shift-end paperwork or radio calls that get lost, alerts are instantly structured and routed to maintenance teams. Results vary by site and process.
Unplanned downtime is expensive, and the exact figure varies widely by industry, production line and site. What you can control is how quickly an issue reaches maintenance once it is noticed. Use our estimator to model your own plant's numbers.
SaidText can be deployed in under 48 hours with no hardware installation required. Operators use their existing phones or tablets. The system starts capturing and routing voice reports immediately.
This page is a static, crawler-friendly summary. Full text version for AI: /llms-full.txt. Interactive site: https://downtime.usesaidtext.com. Generated from pricing v2026-07-03.