# SaidText Downtime

> SaidText Downtime is a voice-to-work-order reporting layer for US manufacturing plants. Operators report equipment issues by voice — hands-free, with gloves, in noisy environments — and SaidText transcribes the report, auto-structures it (asset, area, priority), routes the work order to the right maintenance owner, and escalates it if unaddressed, in under 10 seconds. It complements existing CMMS/ERP systems such as SAP PM, IBM Maximo and MaintainX rather than replacing them — feeding them structured data faster, so the early signals that lead to downtime are captured before the next task instead of being lost.

## Pricing

All plans include unlimited voice tickets and a 14-day money-back guarantee. Billed monthly, USD.

| Plan | Price | Included users | Checkout |
|---|---|---|---|
| Starter | $490/month | Up to 10 operators | https://buy.saidtext.com/checkout/buy/0c3381a4-e789-47db-a9a7-e2d19253790c |
| Pro | $1,490/month | Up to 50 operators | https://buy.saidtext.com/checkout/buy/01692335-c2f1-4896-ba23-c4b3b728f5d1 |
| Business | $3,490/month | Up to 150 operators | https://buy.saidtext.com/checkout/buy/c25aa2f9-9c23-43a4-8c30-8262aebe0bef |
| Enterprise | Custom | Unlimited operators | https://enterprise.usesaidtext.com/Enterprise#enterprise-quote (request a quote) |

- **Starter** ($490/month, Up to 10 operators): Unlimited voice tickets; Real-time dashboard; Auto data structuring (asset, area, priority); PDF / CSV exports; Email support.
- **Pro** ($1,490/month, Up to 50 operators): Everything in Starter; Advanced maintenance & safety dashboard; Auto-tagging (severity, category); Real-time alerts & notifications; Exportable traceability logs; CMMS/ERP integrations (webhook/API); Priority support.
- **Business** ($3,490/month, Up to 150 operators): Everything in Pro; Multi-site management; Internal data lake for custom analytics; Advanced reporting (downtime, traceability); Custom configurations for departments; Higher SLA support.
- **Enterprise** (Custom, Unlimited operators): Everything in Business; Deep integrations (SAP, IBM Maximo, Oracle); Custom workflow configurations; Enterprise encryption & data governance; Guided onboarding + on-site training; Dedicated account manager; 24/7 SLA.

Machine-readable pricing: https://usesaidtext.com/pricing.json

## Key facts

- Voice report to a structured, routed maintenance work order in under 10 seconds — no typing, no forms.
- Setup in about 30 minutes; deployable in under 48 hours with no hardware install — operators use their existing phones or tablets.
- Works hands-free with gloves, in noisy shop-floor environments, and in multiple languages.
- Complements existing CMMS/ERP (SAP PM, IBM Maximo, MaintainX) via webhook/API on Pro and above; PDF/CSV export on Starter.
- Audio can be deleted after processing; only structured text records are retained; retention is configurable. No audio surveillance.
- Industry sources estimate unplanned downtime costs manufacturers $5,000–$50,000 per hour (automotive and pharma can exceed $100,000/hour); benchmarks vary by site.
- A capture-and-routing layer, not a CMMS replacement — it feeds structured data into your existing systems.
- Every purchase is backed by a 14-day money-back guarantee.

## FAQ

### How does voice-based downtime reporting work?
Operators press a button and speak. SaidText AI transcribes the voice message, auto-structures it with asset, area, and priority tags, and routes the work order to the correct maintenance owner — all in under 10 seconds. No typing, no forms, works with gloves on.

### Can operators report issues while hands are busy?
Yes. SaidText is designed for shop-floor conditions. Operators report by voice on any mobile device — no typing required. It works with gloves, in noisy environments, and in multiple languages.

### How does SaidText help reduce unplanned downtime?
By helping eliminate reporting delays. Issues are captured the moment they're noticed, auto-routed to maintenance, and escalated if not addressed within a configurable timeframe. Faster reporting means faster response, which typically means shorter downtime events. Results vary by site and process.

### Does SaidText integrate with our existing CMMS or ERP?
Yes. Pro plans and above include webhook and API integrations with major CMMS platforms including SAP PM, IBM Maximo, and MaintainX. Starter plans include PDF/CSV export for manual import into any system.

### What happens to audio recordings after processing?
Audio can be deleted after processing. Retention is configurable per your policy. Structured text records remain for traceability. No audio surveillance.

### How fast is the setup?
Most teams are fully operational within 30 minutes. You create your workspace, define departments and assets, assign maintenance owners, and set routing rules. No special hardware, no IT involvement, no operator training required.

### What do I get with the Starter plan?
Full access to all Starter plan features for up to 10 operators: unlimited voice tickets, real-time dashboard, auto-routing, escalation rules, and PDF/CSV exports. Every purchase is backed by a 14-day money-back guarantee, so you can get started risk-free.

### How does voice AI help reduce manufacturing downtime?
SaidText helps reduce downtime by capturing equipment issues the moment operators notice them — via voice, hands-free. Instead of waiting for shift-end paperwork or radio calls that get lost, alerts are instantly structured and routed to maintenance teams. Based on early pilot deployments, teams have observed meaningful improvements in response time; results vary by site.

### What is the cost of unplanned downtime in manufacturing?
Industry sources report unplanned downtime costs manufacturers an average of $5,000 to $50,000 per hour depending on the industry and production line. Automotive and pharma plants can lose over $100,000 per hour. SaidText helps reduce these losses by ensuring issues are reported and acted on in real time. Benchmarks vary by site; use our estimator for your own range.

### How fast can SaidText be deployed?
SaidText can be deployed in under 48 hours with no hardware installation required. Operators use their existing phones or tablets. The system starts capturing and routing voice reports immediately. Based on early pilot deployments, measurable improvements are typically visible within the first weeks; results vary by site.

## SaidText ecosystem

- https://downtime.usesaidtext.com — canonical for unplanned downtime and maintenance work-order reporting (this site).
- https://usesaidtext.com — SaidText, the voice capture layer platform (overview + full pricing).
- https://osha.usesaidtext.com — OSHA 300/301 & EHS safety recordkeeping.
- https://roi.usesaidtext.com — ROI / cost-savings calculator for voice capture.
- https://enterprise.usesaidtext.com — governed, multi-site enterprise deployments (SSO, RBAC, audit logs).

## More

- Full FAQ + structured data: https://downtime.usesaidtext.com/faq.html
- Platform pricing: https://usesaidtext.com/#pricing

_Last generated from pricing v2026-07-03. Source of truth: usesaidtext.com/pricing.json + this site's FAQ._