Reduce Unplanned Downtime with Voice‑to‑Work‑Order Reporting
Hands-free reporting that turns operator voice into structured maintenance work orders in seconds, routes them to the right owner, and tracks response, so nothing gets lost between shifts. Complements your existing CMMS. Designed for noisy environments (performance varies by site).
In use at AI Parts. Accelerated by Forward Factory: one of 9 startups selected out of 350+ applicants (2023).
14-day money-back guarantee
Built for plant managers running multi-shift operations, full audit trails, clear ownership, configurable retention.
Set up with your team in the first week
Create first ticket
~60 sec
Operator speaks, AI structures the work order instantly
Assign owner + escalation rules
~5 min
Route by department, priority, or custom tags
Close ticket + see response metrics
Real-time
Track response time, resolution, and team performance
Designed for Plant Managers, Maintenance Directors & Reliability Engineers
The Bottleneck: Reporting Delays Cost You Hours
Every minute of untracked downtime equals lost revenue and missed production targets. Delayed reporting is one of the factors a plant can control.
Costly Downtime
The world's 500 largest companies lose about 11% of their revenue to unplanned downtime. Part of that time is lost before the repair even starts, while the problem is being reported.
Source: Siemens "True Cost of Downtime" 2024 report , use ROI calculator for your numbers
Benchmarks vary widely by industry and site. Use the estimator for your plant-specific range.
Documentation Gaps
Many plants still report issues on paper, by radio or in chat messages, creating blind spots that maintenance managers can't act on.
Source: Journal of Petroleum Technology, on shift handovers , use ROI calculator for your numbers
One published example; your numbers may differ.
The real product
Hands-Free Capture: Shop Floor Friendly
Operators speak on any mobile device, no typing, works with gloves on noisy production lines. Maintenance leads manage everything from the dashboard.
Ticket Dashboard
Kanban view with real-time status tracking
Mobile App
Voice reporting + ticket tracking
Auto-Structure: Asset, Area, Priority , Automatically
Three steps from voice report to resolved work order. No complexity. Full control.
Operator speaks, hands-free reporting
Operators press the SaidText voice button on any mobile device and describe the issue. Photos and videos can be attached. No typing, no forms, designed for noisy environments (performance varies by site).
AI structures the work order instantly
Each voice message is transcribed, auto-tagged with asset, area, and priority, and converted into a structured maintenance work order, in seconds. Audio is used only to create the record. Retention is configurable. SaidText AI classifies, prioritizes, and routes the ticket to the correct maintenance owner automatically. SaidText is complementary to your existing CMMS: it feeds structured records to the system you already run.
Maintenance team tracks and resolves
All work orders flow into a real-time dashboard. Teams can respond, escalate, and close tickets. If no response within the configured timeframe, automatic escalation triggers. Over time, SaidText builds operational intelligence, downtime patterns, response metrics, and team performance data.
Because every report becomes a ticket with owner + priority + timestamp, response starts immediately, no lost handovers, no silent delays.
Built for privacy.
Designed for scale.
Audio retention configurable. Structured text records remain for traceability. Privacy by design.
Reports are formalized, standardized, and timestamped. Supports OSHA 300 and 301 recordkeeping workflows.
Company know-how grows automatically over time.
Clear data signals for real operational decisions.
What unplanned downtime costs you today
Enter your own numbers. Nothing is sent anywhere.
Estimated cost per year
$260,000
Your hourly cost x hours per week x 52 weeks. Benchmarks vary widely by industry and site.
What the free 30-day pilot measures
- Time from a breakdown to the first report
- Time to restart after a breakdown
- Shift handovers with a written record
We set a baseline on Day 0 and compare it on Day 30, on your own data. We report what we measure, including when nothing changes.
Request your free pilotRouting & Alerts: Your Maintenance Team, Instantly
Manual reporting loses context between shifts. SaidText auto-routes every work order to the right owner with built-in escalation.
Manual Reporting
The old way
SaidText
The smart way
Free 30-day pilot
Try it on one crew or one line for 30 days. No contract.
Your own technicians report breakdowns and handovers by voice for 30 days. At Day 0 we agree the baseline with you, you get short written updates on Days 7, 14 and 21, and at Day 30 you see the same measures on your own data and decide what happens next.
What we measure for maintenance and operations
- Time from a breakdown to the first report
- Time to restart after a breakdown
- Shift handovers with a written record of what was done
- Repeat breakdowns where the earlier fix was already on record
Results depend on your site. We report what we measure, including when nothing changes.
Maintenance Work Order Software Pricing
Transparent plans. Scale as you grow. API available.
Starter
Up to 10 operators
For small departments or single production lines
- Unlimited voice tickets
- Real-time dashboard
- Auto data structuring (asset, area, priority)
- Easy-to-export records
- Email support
14-day money-back guarantee
Pro
Up to 50 operators
For plant managers and mid-large production sites
- Everything in Starter
- Advanced maintenance & safety dashboard
- Auto-tagging (severity, category)
- Real-time alerts & notifications
- Exportable traceability logs
- Records are easy to export. API available; custom integrations quoted separately.
- Priority support
Business
Up to 150 operators
For multi-line and multi-site companies
- Everything in Pro
- Multi-site management
- Advanced analytics for custom reporting
- Advanced reporting (downtime, traceability)
- Custom configurations for departments
- Higher SLA support
Enterprise
Unlimited operators
Enterprise-grade security and governance for large-scale operations
- Everything in Business
- Records are easy to export. API available; custom integrations quoted separately.
- Custom workflow configurations
- Enterprise encryption & data governance
- Guided onboarding + on-site training
- Dedicated account manager
- 24/7 SLA
Why Plant Managers Choose SaidText
Enterprise-grade governance with zero friction to start
14-day money-back guarantee
Set up in minutes
Configurable audio retention
Human review before anything is filed
Timestamped records, easy to export
Who's behind SaidText
Built by engineers who've worked the floor
SaidText was founded by Emanuele Pedrona, who brings 25+ years in industrial operations technology. We didn't learn about plant problems from a whiteboard, we lived them.
CDP Forward Factory
0.2% acceptance rate
Google for Startups Cloud
Program member
25+ Years
In industrial digitalization
Active Pilot Programs
With manufacturing plants
Downtime Reporting FAQ
Common questions about voice-based maintenance work order software
Ready to cut downtime response time?
Pick a plan, or ask for a short overview and demo access.
14-day money-back guarantee · Free 30-day pilot available
We use cookies
We use cookies to analyze site traffic and improve your experience. By accepting, you agree to our use of cookies for analytics (Google Analytics).