1. Agreement to Terms
By accessing or using the SaidText Downtime platform ("Service") operated by SaidText ("we," "us"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree, do not use the Service.
2. Service Description
SaidText Downtime is a voice-to-work-order maintenance reporting platform. The Service enables operators to report equipment issues via voice, which are processed by AI to generate structured, routable maintenance tickets. The Service includes real-time dashboards, auto-routing, escalation rules, and export capabilities. Specific features vary by subscription plan.
3. Subscription Plans & Payment
- The Service is offered on a monthly subscription basis with plans including Starter ($490/month), Pro ($1,490/month), Business ($3,490/month), and custom Enterprise pricing.
- Paid plans are backed by a 14-day money-back guarantee: if you are not satisfied within 14 days of your initial purchase, contact us for a full refund of that first payment.
- Payment is due at the beginning of each billing cycle. Failure to pay may result in service suspension.
- Plan changes take effect at the next billing cycle. Downgrades may result in feature restrictions.
- Prices are subject to change with 30 days' advance notice to account administrators.
4. Customer Data Ownership
You retain full ownership of all data submitted to or generated through the Service, including voice recordings, structured ticket data, and exported reports. SaidText does not claim ownership of customer data. We process your data solely to provide and improve the Service, subject to our Privacy Policy.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of applicable regulations.
- Attempt to reverse-engineer, decompile, or disassemble any portion of the Service.
- Share account credentials with unauthorized parties or circumvent access controls.
- Upload malicious content or attempt to disrupt the Service's infrastructure.
- Use the Service to process data unrelated to operational or maintenance reporting.
6. Service Availability & Support
SaidText targets 99.5% uptime for the production Service, excluding scheduled maintenance windows. We provide email support to all customers and priority support to Pro, Business, and Enterprise subscribers. Scheduled maintenance is communicated at least 24 hours in advance via email to account administrators.
7. Limitation of Liability
To the maximum extent permitted by law, SaidText shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Service. SaidText's total liability shall not exceed the fees paid by you in the twelve (12) months preceding the claim.
8. Disclaimer
The Service is provided "as is" and "as available." SaidText makes no warranties, express or implied, regarding the Service's fitness for a particular purpose, merchantability, or non-infringement. SaidText is a software platform designed for operational and safety reporting. It is not certified or endorsed by OSHA. Employers remain responsible for regulatory compliance. ROI estimates and downtime cost calculations provided by the Service are directional estimates only and should not be relied upon as financial guarantees.
9. Termination
Either party may terminate the subscription at the end of any billing cycle with written notice. Upon termination, you may export your data for 30 days. After the export period, SaidText may delete your data in accordance with our retention policies. SaidText reserves the right to suspend or terminate accounts that violate these Terms.
10. Governing Law
These Terms are governed by the laws of the Italian Republic. Any disputes shall be resolved by the competent courts of Italy.
11. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated via email to account administrators at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
12. Contact
For questions about these Terms, please contact us at info@saidtext.com.